Custom CRM for sales and customer service.
Bring customer history, responsibilities and next actions into one CRM. Connect sales and service with orders and the tools your teams already use.
Explore this serviceWe build CRM, ERP and business platforms around your sales, operations and customer services. Our team handles analysis, design, development, integration and launch, with priorities and acceptance checks agreed with you.
Bring customer history, responsibilities and next actions into one CRM. Connect sales and service with orders and the tools your teams already use.
Explore this serviceConnect purchasing, stock reservations, fulfilment and financial handoffs. We build the ERP workflows your business needs and integrate the systems you retain.
Explore this serviceWe turn business workflows into usable software, from discovery and design to development, testing and launch. Your team sees progress and approves key decisions.
Explore this serviceModernise the parts of your software that limit the business. We assess dependencies, preserve useful systems and plan data transfer, integration and rollout around daily operations.
Explore this serviceWe connect the systems you keep and migrate the records your new software needs. Orders, customer history, stock and payments move between systems according to agreed rules.
We define the source of each record, update rules and how duplicates and errors are handled. Before launch, we check migrated records, their relationships and the data exchange between systems.
Explore data migration & legacy system syncWe turn operational data into reports on order fulfilment, outstanding balances and departmental performance. We build analytics into your software, connect the BI tools your team already uses or prepare data for your reporting platform.
We agree metrics and calculation rules, configure filters, access permissions and refresh schedules. We reconcile results with source records so your team can trace the figures behind each report.
Explore custom reporting & analyticsWe configure viewing, editing and export permissions around the roles in your team. We record important actions in an audit log and test access restrictions. During migration, we account for data sensitivity and transfer requirements.
We check application permissions, data handling and third-party components. We track findings through fixes and retest the results. Together, we agree how updates and security incidents will be handled after launch.
We configure environment access, backups and monitoring within the agreed scope. We test backup restoration and document the steps to take if the system fails. We assign responsibility for infrastructure maintenance, updates and recovery.
You bring the business knowledge and priorities. We organise analysis, design, development, testing and rollout. Together, we agree what the system needs to do, how progress is reviewed and what acceptance looks like.
Map workflows, users, systems and constraints with your team. Agree priorities, exclusions and the first release boundary.
Process map · Release scope · Open decisionsDesign key journeys and architecture. Define modules, data flows and the scenarios used to accept the work.
Prototypes · Integration plan · Acceptance criteriaDevelop and test in stages. Show working software and review it against the agreed business scenarios.
Working modules · Tested workflows · Review decisionsTransfer and reconcile agreed data, test exchanges with retained tools, prepare users and coordinate rollout.
Validated data · Cutover checks · User preparationAgree required paid support for daily use, warranty terms, documentation and priorities after release.
Documentation · Paid support arrangement · Improvement backlogAt each stage, you can see what has been decided, what is ready for review and which business decision comes next.
Before launch, we define who will maintain the system, respond to issues and approve changes. Support keeps those responsibilities assigned as the software evolves.
Contacts, support hours, issue priorities and response arrangements are defined in the support plan.
Monitoring, updates, backups and recovery are assigned to named owners within the agreed scope.
We review feedback with your team, prioritise changes and estimate new features separately from maintenance.
Add engineers with the skills your next delivery stage needs, working alongside your team.
Team extensionExplore a new product idea, define its first useful release and plan the build.
Startup LabA paid support plan is part of every custom delivery. Coverage, cost and duration are agreed separately from warranty fixes, hosting and new features.
Share your processes, the systems you use today, and what you want to improve first. Our CEO normally leads the first discussion of possible approaches and what needs investigation before an estimate.
Europe, USA, Canada & Australia