Business software, explained.
Practical guides to choosing, building and improving custom systems: scope, cost, migration, reporting, AI and day-to-day reliability.
Articles & guides
AI Agents in CRM and ERP: Approvals, Access and Failure Recovery
Plan an AI agent for CRM or ERP: permitted actions, approval checks, retries and pilot costs. Test the rules using a fictional order-delay example.
CRM and ERP Integration: Data Ownership, Sync and Failure Recovery
Plan CRM–ERP data ownership, order synchronization and failure recovery. Follow a tested model through duplicate messages, late updates and conflicts.
Custom CRM Development Cost: Modules, Migration and Operating Budget
Two CRM budget examples with a module breakdown, migration assumptions, acceptance checks and costs to separate from development.
Custom CRM vs Salesforce: Configure, Extend or Build?
Compare Salesforce and custom CRM using nine workflow requirements, implementation costs and three years of operation. Includes a decision worksheet.
Custom ERP Development Cost: Modules, Integrations and Rollout
An operational ERP budget example covering orders, stock and invoices, with accounting boundaries, rollout checks and ongoing costs.
Phased Custom ERP Rollout: Choosing the First Working Release
Plan the first ERP rollout around one warehouse workflow. Define stock ownership, eight acceptance checks and the conditions for expansion.
Business Reporting Integration: Connect CRM, ERP, and Existing BI
Connect CRM, ERP and BI reports with agreed metric definitions, refresh times and access rules. Includes a reconciliation example and report template.
Custom CRM or ERP: Build, Configure, or Connect?
Compare three paths using your workflows, data responsibilities, operating constraints, and the cost of maintaining the result.
How to Prepare a Custom Software Project Brief
A project brief template and a completed example covering workflows, existing systems, data, acceptance checks and first-release priorities.
Building Healthcare Software for HIPAA-Regulated Workflows
Scope healthcare software around ePHI flows, access, audit logs, vendor agreements and tested recovery, with responsibilities defined before development.
What Shapes the Cost of Custom Business Software?
A practical guide to estimating workflows, integrations, migration, reporting, and delivery — with Horizon Dynamics engagement models and budget context.
Planning a Legacy System Modernisation: Data, Workflows, and Rollout
Decide what to retain or replace in a legacy system. Plan data migration, trial imports and the switch to a new workflow with a reconciliation worksheet.
Reliable Business Software: Recovery and Acceptance
Define reliability requirements for business software: correct records, audit trails, recovery targets and acceptance tests for critical workflows.
MVP Development: Define the First Useful Release
Define a first release around one business workflow, budget its data and operating needs, and decide what pilot evidence would justify further investment.
Enterprise RAG: Sources, Permissions, and Answer Quality
Plan enterprise RAG around approved sources, current permissions and separate checks for retrieval and answer quality, including cached responses.
Real-Time Data Pipelines: Freshness, Recovery, and Reporting
Connect source events to operational decisions: handle duplicates and late updates, measure freshness and completeness, and plan recovery after failures.