AIG Travel Insurance
Enterprise Travel Insurance Management Platform
Business context and structural constraints
The primary objective was a deep architectural refurbishment of the existing Xamarin application to achieve full compliance with the international WCAG 2.1 standard. The goal was to eliminate navigation barriers for individuals with visual and motor impairments, ensuring they could independently access emergency assistance and manage insurance claims in critical situations.
The Solution
Architectural approach and implementation
AIG Travel is a cutting-edge mobile travel insurance application designed to provide immediate financial assistance and medical support to travelers. The central achievement of this project was a comprehensive accessibility overhaul, transforming a complex insurance product into a barrier free digital environment accessible to every user regardless of physical limitations.
How we turned the challenge into a solution
Each stage formalizes uncertainty into a concrete engineering outcome
Audit → Dependency Map
Inventory of 17+ disparate systems, data flow mapping, identification of critical integration points and performance bottlenecks
Map → Unified Architecture
Design of event-driven microservice architecture with multi-region data residency and zero-trust security model
Architecture → Working Prototype
Document management MVP with FIDO2 authentication, AES-256 encryption, and basic workflow engine for pilot group
Prototype → Scalable Platform
Horizontal scaling to 160+ countries, multi-tenant isolation, AI document classification with 95% accuracy
Platform → Analytics Core
MyInsights recommendation engine, predictive SLA alerts, personalized delivery of regulatory updates
Core → Continuous Compliance
Automated retention policies for 160+ jurisdictions, document integrity chain, one-click audit report generation
Semantic UI and Assistive Tech Support
Implementation of accessible UI components fully supported by assistive technologies. Optimized focus navigation and element contrast ensure a seamless experience for visually impaired users.
Inclusive Claims Management
An adapted module for medical reimbursement claims. Simplified data entry forms and logical confirmation steps allow users to receive funds quickly on their cards even in high stress situations.
Accessibility First Service Locator
Interactive search for medical facilities (clinics, pharmacies) with voice support and adapted maps. Users can easily find help and contact embassies via inclusive quick call buttons.
24/7 Digital Health Hub
Barrier free access to telemedicine services. Integrated consultations via WhatsApp and built in audio communication channels that meet high standards of accessibility and data security.
The Impact
Quantitative results demonstrating the real impact of implementation on operational efficiency, infrastructure reliability, and platform scalability
Achieved 100% compliance with WCAG 2.1 standards providing full digital accessibility for all user groups
Reduced medical reimbursement processing time to 15 seconds through an optimized inclusive interface
Enhanced user navigation efficiency by implementing a barrier free system for 24/7 emergency services
Increased application stability and performance across iOS and Android by resolving critical architectural bottlenecks
Technology Stack
Built with proven enterprise-grade technologies
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