Reading order and focus
Reading order and focus help people move from the screen’s content to its next action when using TalkBack or VoiceOver.
Projects / Mobile accessibility
AIG Travel Insurance
Accessible navigation through travel assistance and claims.
We improved accessibility in the existing Xamarin travel-insurance app, focusing on reading order, control labels and guidance through assistance and reimbursement journeys for TalkBack and VoiceOver users.
Project period · 2022 - 2023
Beyond the visual layout
Reading order, control semantics and form guidance.
Meaningful control labels
Semantic labels explain what a field expects, what a choice means and what a button does, without relying on its visual appearance.
Instructions and confirmations
Form instructions and confirmation steps give users context as they start a claim, provide information and continue the reimbursement process.
From finding assistance to making a request.
01
Find the relevant service
A traveller chooses the type of assistance and reviews nearby services on a map or list. Clear labels and navigation support the transition from finding a pharmacy to reviewing the available help.
See the assistance categories02
Continue the reimbursement journey
The reimbursement screen separates a new claim from an existing request. Guidance explains the next steps, while accessible controls support navigation through the application.
See the reimbursement guidanceEssential travel journeys with accessibility in focus.
Medical assistance
The working challenge
People using assistive technologies need to navigate assistance, service-location and reimbursement journeys in an existing travel application.
The product solution
Accessibility work addressed navigation and semantic interface information across these journeys; the screens show the customer-facing flows involved.
Technology stack
Technology used in the AIG Travel Insurance accessibility work.
The existing mobile application and the accessibility work around its service journeys.
Mobile application
Xamarin, C# and .NET Framework form the application stack in which the accessibility changes were made.
Accessibility
WCAG 2.1 and ARIA provide accessibility references for control semantics and navigation. The work addresses screen-reader use, focus and form guidance.
Service access
RESTful APIs and secure authentication support access to the application’s services.
Improve the product you already have
Start with the journey your customers need to complete.
We review the navigation, controls and feedback across a selected task, implement the agreed changes and test them on the chosen devices and assistive technologies.
Discuss application accessibility